If you need assistance with your order, please email us directly at firstname.lastname@example.org.
All orders placed during business hours will be processed and shipped within 5-7 business days. Shipping via USPS is FREE (continental US) and delivers typically within 1-5 days. You have the option to request expedited UPS service (Next Day or 2-Day) for a carrier calculated rate that will be added to your purchase at check-out. If you need your order sooner please email us at email@example.com and we will do our best to accommodate your request. Please note that all orders are shipped insured, therefore, will require a signature confirmation.
Sales tax of 9% will be added to all sales shipping to a California postal code.
INTERNATIONAL SHIPPING TERMS AND CONDITIONS
Items in your order that are designated for shipment to countries outside of the U.S. may be subject to taxes, customs duties and fees levied by the destination country ("Import Fees"). The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees. Rates for international shipments are a flat fee of $40.
There may be times when an item you wish to order may have recently been sold or is on backorder. Backorder simply means that the product is out of stock. We will contact you within 72 hours to let you know an item is backordered and let you know when the item is back in stock and ready to ship. Additionally, we reserve the right to not fulfill any order of an item listed in error.
When you place a special order, you have committed to the item. Please note that special orders are outside the scope of regular designed production and are both non-refundable and non-exchangeable from the time the order is placed. Special Orders may be canceled only within 48 hours of being placed. Please email us at firstname.lastname@example.org for more information.